My Lufthansa experience the other day was anything but TBI 100. Although I appreciate the proper cabin uniforms and the charming Mid-European accents, I would also like to add some service from the more well mannered parts of our flight origin. As my Star Alliance points regrettably belonged to another programme than Miles & More, I was treated like the rest of the Economy Class cattle – prodded to behave. Surely, there is such a word as ‘flexibility’ in German, recht?
Well on board the A340-600, I enjoyed the redesigned cabin with it’s lighter leather. Easier on the waking eye, I found. But the same awkward correctness showed itself during the service, impairing the experience. It is fine to do things the right way, but sometimes the right thing isn’t what the manual says but what the customer needs.
As you know, we like Lufthansa and they have many fine traits – the black first class service Merc is top notch, for instance. But when you can’t serve Krug with a smile, it doesn’t matter how well designed your timetables are.