Although we completely agree that something needs to be done, the analysis is slightly off. The route map is fine, what needs overseeing are the inflight amenities. From Nuuk to Beirut, we’re all wondering why the glassware can’t be crisp Iittala like Finnair? Why the nightwear can’t be sharp like ANA? Don’t get us started on the pre-flight dining – have you never been to Cathay Pacific’s Wing lounge in Hong Kong?
Fix these details and you’ll have passengers queuing up to hit the skies in those SDL-designed Airbuses again.
]]>