Continuing in our series on TB´s airline, we have reached the management. Crucial, in harsh aviation times like these. In some positions there are clear stand out candidates, but an airline of this caliber requires titles that are yet to be defined. Recruiting will therefore be a challenge. We set five of the more obvious titles in our top management, with some essential criteria for success:
1. CLO – Chief Lounge Officer. We looking for someone with the hospitality of Adrian at the George V in Paris, but with experience from modern retail and property development. A tricky one.
2. CAO – Chief Apparel Officer. What could be more important in an airline cabin that what the crew are wearing? We can’t think of anything. So we would be looking at someone from Asiana, obviously.
3. CMC – Chief Maître de Cabine. No point improving perfection, so the legacy from Swiss should live on. The regular six languages and concierge knowledge of the normal top 50 cities will do.
4. CISO – Chief Inflight Service Officer. This one is easiest, by far. We’ll just get Terence, the butler from the Grand Hyatt in Hong Kong, straight away.
5. CTO – Chief Timetable Officer. If you take your airline seriously, you take your timetables seriously. And as often as we’ve had to experience downloaded and badly designed PDF:s, instead of gripping on to a sturdy and finely printed dito – we feel that this is an issue that needs its own manager. Probably a German.
With a management like that, it would take more than a global economic depression to keep Brûlé Airways on the tarmac.
Actually, they said something like they wanted me to 'run their European operations', in that issue where they called their prefered concierge.
Actually, they said something like they wanted me to 'run their European operations', in that issue where they called their prefered concierge.